I wanted to write down all the reasons why we are so thoroughly delighted with the complete renovation you have done with our Investment unit in St Lucia.
My husband and I have not been involved in such a big renovation before and because we live on the Gold Coast, we were looking to engage a builder who could just 'make it all happen' without us having to be experts on all things building and construction, and without us needing to physically be there on site every week. We found this and more in Urban Scene.
The quality and ease of e-mail and telephone communication was fantastic. Everything was clear and concise. we didn't have to chase people around to get things done, and every week we received an update with what work had been done, what was owing, what quotes we had not yet signed off on and what decisions were outstanding. At no time did we feel pressured to make decisions. Jason and Chantal also never 'dumbed down' their communication with us, nor did they provide us with loads of jargon that we would have never understood. There was complete transparency, we knew where we stood and we were not taken advantage of.
During the building process, there was always unexpected discoveries - we found that our bathroom had extensive water damage behind the tiles, but Jason provided us with clear and costed alternatives with pros and cons, so we could make an informed decisions. Nothing was a problem and experts were brought in where necessary to resolve the issue without the project being delayed.
Jason and Chantal also listened to our needs - they knew that this was an investment property, so we needed to get the right balance between getting the modern, new feel we wanted, and the fact that we didn't want to overspend and reduce the rental return possible. Jason and Chantal made suggestions that increase value without overcapitalizing. As a result of the renovations, our managing agent has advised that we will get an increase in annual rent on what we were getting before the renovations of almost 8% of the renovation cost. This is a great return on our money.
Importantly, the quality of workmanship is incredible - Jason and Chantal have a fabulous eye for detail and the finishes are superb. They provided some great suggestions to really complete the look we were after, such as four tiered cornicing.
Finally, the guys were always available when we needed them and were happy to come out to the unit on weekends for us to meet and discuss progress.
After 2 months of work, we have come away with a beautifully completed job, and friends that we would recommend to anyone. We thoroughly enjoyed the entire process and look forward to engaging Urban Scene for our next job!
Feel free to provide my number to anyone who asks.
All the best and thanks