Frequently Asked Questions

We recently engaged Jason and his team and couldn't be happier, The communication from Chantal in the office to Jason onsite was second to none, they were always available, they made our renovation easy. The quality of Jason's work is exceptional, he delivered on everything he said and more. We highly recommend Urban Scene.

I engaged Urban Scene for my first ever renovation and would highly recommend them to anyone seeking professional and reliable builders.

Both Chantal and Jason are responsive and detailed with their communication, and patiently covered off all the questions I had that come with a large scale renovation.

Quoting and pricing is calculated realistically and explained thoroughly upfront. Chantal provides fantastic contemporary design suggestions, whilst Jason's pragmatic problem solving brings it all to life while navigating the unique scenarios that come with renovating older houses (in my case an old Queenslander).

My project was delivered on time and I'd have no hesitation recommending Jase and Chantal to others.

After living in our house for nearly 20 years, which we had built, it was time to bring our home up to date. We had a particular vision but, we didn’t know where to start. Our friend recommended Urban Scene Construction and we could not be happier with the outcome. As a working couple we had no idea how to fulfil our dream, nor the expertise to bring it all together. The moment we engaged Jason and Chantal to bring our dream to reality, we were in good hands. We had very set ideas of what we wanted and almost everything changed due to the expert advice and guidance from Jason and his team. From carpet choice, tile selection and the final layout of our signature room, the advice given guided us to an outcome we could not have ever imagined. The work conducted was second to none and the immediate response to any concern was certainly appreciated. It was wonderful to work with Jason and Chantal and we now have a functional new space we never conceived. Thank you for the great job you have done, and the professional guidance we were offered throughout the build. We would highly recommend Urban Scene Construction to anyone looking for a one stop shop.

Hi Chantal and Jason,

We finally have had the time to finish unpacking boxes and are now enjoying our new home. We are very grateful for the time and dedication you both have put in towards helping us build our dream. We absolutely love it! We are looking forward to the months and years ahead to enjoy and would like to thank you both for the past 12 months journey. With all the ups and downs 2021 has thrown, we could not have asked for better builders. Thank you for the reliability and transparency throughout this time. 

We would like to wish you and family a great Christmas break and all your the very best for 2022. I’m sure we will be in touch, but meanwhile, enjoy your break!
 

We completed an internal renovation of our 1950s 3 bedroom house in Camp Hill with Urban Scene Construction in 2009. As we had recently renovated two bedrooms and the living areas it was important that the new renovation blended seamlessly with the existing finishes and that construction did not damage the recently completed works.The project involved demolition of exiting internal load bearing walls, asbestos removal, raising a section of internal floor, installing exterior French doors and new ceilings and wall framing to two bathrooms, one bedroom and the kitchen.Jason delivered an extremely high quality of workmanship and completed all works to a very high standard with quality material used throughout. We found Jason to be very professional and easy to work with which was particularly important as we were living in the property throughout the renovation.We have absolutely no hesitation in recommending Urban Scene Construction to anyone considering a renovation or new construction project.
 

Urban Scene did a great job of our recent renovation and we couldn’t be happier. Jason and Chantal make a great team and are both focussed on getting an amazing end result. We were particularly impressed with how they thought ahead about the design and provided ideas and feedback, which saved us having to change things after they were built. Both Chantal and Jason have a great eye for design, which leads to a great finish. Having Chantal in the office also means that there is always someone to talk to when you need to get things sorted. Thanks very much for your hard work and patience

We chose Urban Scene Construction to complete a full renovation of our old Queenslander based on a personal recommendation and could not have been happier with our choice. Chantal and Jason are hard-working, genuine people and were a pleasure to work with. They are an honest, trust-worthy and professional team. Jason’s eye for detail and quality workmanship is second to none. Chantal’s meticulous organisation kept us informed and on track. We very much appreciated their suggestions along the way to add value and functionality to our home, while keeping in mind our budget. We are extremely happy with our beautiful home and would highly recommend Urban Scene Construction.

We engaged Urban Scene Construction in August 2010 to renovate the upstairs of our pre-war home. Jason was friendly and helpful right from the start and assisted us throughout the build process with design ideas. The job was completed on schedule and the build quality is of the highest standard. 3 months on we have had no need for any alterations or fixes which is a testament to the quality of the work. We found Urban Scene Construction to be supportive and contactable throughout the build process and will certainly be in contact again for any future work. Cheers,
 

We recently finished some extension work for our house, by adding a kitchen, bathroom and 2 more rooms. Before renovating, we had a detailed discussion about everything that had been planned, and what would be happening throughout the process. As we were in Emerald at that moment, it made it more difficult for us, and caused a bit of worry between our families, as everything had to go according to the plan.Yet, at the end, we hardly had to do any work, as Jason and Chantal took care of all the details. We had a good communication with Chantal, and at no time, were we rushed to make hasty decisions without previous notice. We received regular updates, along with photos very often, just as we needed. It was very easy to contact Chantal, even on the weekends and she responded promptly. The house was an extravagant piece of work, and we were really pleased with the end result, as well as the hard work and effort that was put into the extension of the house. My wife only saw the house at the end, as she couldn’t visit it throughout the renovation. She was pleased with the work, as it was dreamy pictures come true. The project was completed within the given time. Jason brought our idea into a perfect house. Even after the renovation had been completed, he still visited the house, and made sure everything was running smoothly. Our family was very impressed, as even though we were not there in person, everything still worked out properly. We would like to give our heart-felt thanks to Jason, Chantal and the team. We appreciate their hard work and effort put into this project. We would be very happy to contact Jason again, for any future work. We would be very happy to be contacted, for further references.
 

We feel truly lucky to have found Chantal and Jason at Urban Scene Construction. They turned the vague idea of what we wanted into something just spectacular! They were true professionals right from the start and made the whole process very easy for us. The workmanship is second to none and customer service is clearly at the forefront of what they do; not to mention that they are also just great people! We can not recommend them highly enough and will definitely be engaging with then for our next project

Wow, it looks like it has always been there! It’s so impressive,” is the most common response from people viewing our extension by Urban Scene Construction. This includes from members of the public who have knocked on our door or spoken with us on the front lawn asking for contact details of our builder, which we have provided with a very high recommendation. From the initial meeting and plan design, submission to ​council and the style of cabinets and pattern on the driveway, Urban Scene Construction gave us confidence that we were dealing with experienced, professional, creative and highly trustworthy people. Jason and Chantal were only a phone call or an email away throughout the whole process. They gave us their time and recommendations at all stages of the process, outlined considerations of designs that we would never have thought of and listened to what we wanted. They took away the stress and this extension became an enjoyable experience. Jason and Chantal went above and beyond what we expected and have a genuine interest in providing the highest level of support and service to their clients. We can only give them the highest recommendation possible and thanks for a fantastic end product that has greatly increased the value of our house.

Both Jason and Chantal did an exceptional job for us with a complete renovation of our investment house in Manly, Brisbane. We live in Sydney and were locked out of Queensland due to COVID border restrictions for much of the 8 month project, however their communication and consultation throughout that period was fantastic. Chantal’s assistance in logistics and selection of fittings and fixtures combined with Jason’s onsite construction team provided the ideal combination for our project, resulting in a high quality result. Our Queenslander overlooking beautiful Manly Harbour was totally transformed into a luxurious family home. We would strongly recommend this team to anyone else looking for someone that you can trust to provide a holistic renovation service.

To undertake a recent renovation to our home we chose Jason and Chantal of Urban Scene Construction for our project.  This was done on the recommendation of a family member whose own home had just been renovated by them. This decision did not disappoint quite the opposite in fact.  From the choice of builder through the planning and design stages the actual building process where the quality of workmanship was excellent through to the final handover everything was as we had hoped for. To Jason and Chantal for your patience and your courteous response to all our requests for your professional approach and your ever present friendly manner we sincerely thank you and have no hesitation in recommending you to others.
 

Dear Chantal and Jason, I would like to thank you for delivering what is an amazing result with our renovation. All of our family and friends are stunned with the transformation, and your work speaks for itself. From initial planning, you were both entirely focused on our needs and what we were hoping to achieve; and the patience and effort you took in meeting with us and integrating changes to scope was beyond expectations. Our new house now has a great flow, which is both practical and comfortable, and a design that is unique and attractive. For a limited budget, you managed to deliver a slick result, which we feel has enhanced our future resale potential considerably. Our thanks to you both for your efforts in bringing to life our sad old postwar, we honestly could not have been happier with the result. Best wishes to you and your team, and high recommendations to potential clients.

We have recently completed a very extensive extension and renovation with Urban Scene Construction. Jason and Chantal made the experience so easy for us. We lived on site for most of the 6mth build and while I’m sure it complicated it for them, they were wonderful and supportive. The flow of information and general communication could not be faulted. The quality of work and the care they took meant we are delighted with every aspect of the job. We are more than happy to recommend them to anyone looking to renovate and or extend.

We’ve had renovations done before and found it very stressful, but with Urban Scene Constructions we were more than happy. Dealing with Jason was very easy, as he was very approachable and open to any changes along the way. Communication was never a problem as he kept in contact throughout the process, always making sure we were happy with everything and keeping us informed at all stages of progress. There is a professional approach in everything from the planning to the end product with quality workmanship in all areas. The site was left clean and tidy and there were no hidden extras with an honest approach to costs. We would highly recommend Urban Scene Constructions as not only friendly and reliable, but quality builders who will do a professional job and finish on time.
 

I strongly recommend Urban Scene. The work has been to a very high standard with very few issues arising throughout the contract. The service was friendly and efficient. It was always reassuring to have Jason heavily involved with the physical construction and on-site whenever required. Urban Scene has delivered exactly what we envisioned.
 

Jason and Chantal have been amazing through the whole process of renovating and extending our cottage. Their communication has been great, with calls and emails answered straight away. Chantal was a great help to us with our selection of tiles and taps etc. she went above and beyond when we got stuck, even coming to the tile shop. Nothing was a problem. Jason and his team have delivered a high-quality home for us that we are delighted with. We would highly recommend Jason and Chantal @ Urban Scene Construction.

Good morning Jason and Chantal,

Thanks for the walkthrough this morning - the house is looking incredible top to bottom. We are really pleased with the attention to detail you have shown in the finishing, the coordination of tradespeople to the property and your patience in guiding us throughout each stage. 

Thanks for all of your work and we’ll be sure to recommend Urban Scene to others who are considering major room & or home renovations. 

 

I wanted to write down all the reasons why we are so thoroughly delighted with the complete renovation you have done with our Investment unit in St Lucia.

My husband and I have not been involved in such a big renovation before and because we live on the Gold Coast, we were looking to engage a builder who could just 'make it all happen' without us having to be experts on all things building and construction, and without us needing to physically be there on site every week.  We found this and more in Urban Scene.

The quality and ease of e-mail and telephone communication was fantastic.  Everything was clear and concise. we didn't have to chase people around to get things done, and every week we received an update with what work had been done, what was owing, what quotes we had not yet signed off on and what decisions were outstanding.  At no time did we feel pressured to make decisions.  Jason and Chantal also never 'dumbed down' their communication with us, nor did they provide us with loads of jargon that we would have never understood.  There was complete transparency, we knew where we stood and we were not taken advantage of.

During the building process, there was always unexpected discoveries - we found that our bathroom had extensive water damage behind the tiles, but Jason provided us with clear and costed alternatives with pros and cons, so we could make an informed decisions.  Nothing was a problem and experts were brought in where necessary to resolve the issue without the project being delayed.

Jason and Chantal also listened to our needs - they knew that this was an investment property, so we needed to get the right balance between getting the modern, new feel we wanted, and the fact that we didn't want to overspend and reduce the rental return possible.  Jason and Chantal made suggestions that increase value without overcapitalizing.  As a result of the renovations, our managing agent has advised that we will get an increase in annual rent on what we were getting before the renovations of almost 8% of the renovation cost.  This is a great return on our money.

Importantly, the quality of workmanship is incredible - Jason and Chantal have a fabulous eye for detail and the finishes are superb.  They provided some great suggestions to really complete the look we were after, such as four tiered cornicing.

Finally, the guys were always available when we needed them and were happy to come out to the unit on weekends for us to meet and discuss progress.

After 2 months of work, we have come away with a beautifully completed job, and friends that we would recommend to anyone.  We thoroughly enjoyed the entire process and look forward to engaging Urban Scene for our next job!

Feel free to provide my number to anyone who asks.

All the best and thanks

Katherine Ma

We have had the pleasure of working with Urban Scene Construction twice now and each experience has been of utmost professional and creative service on carrying out our bathroom and kitchen renovation projects in a timely and outstanding manner. Ongoing regular contact and a vast knowledge of suppliers and products were of a superior standard. I would highly recommend the team at USC for your next exciting home project.

We renovated our tired and dated bathroom this year. We were looking for something luxurious but still functional for everyday use and we got it! We engaged the services of Urban Scene Construction. Jason, Chantal and the team were very professional and very easy to work with right from concept to handover. Regular contact on a daily basis and ongoing input ensured the perfect end result we absolutely love every day. The team of professionals were of an exceptional high standard in their respective areas. Congratulations Urban Scene on a job well done and right on target before handover date. We have no hesitation in recommending Urban Scene to our friends or to any future clients wishing to take on a project that will guarantee a successful result.
 

We engaged Urban Scene to undertake a major renovation on a Queenslander. We could not have been happier with the quality of work and the high degree of professionalism and communication. We would be happy to recommend Jason and Chantal to anyone looking for a quality, reliable and professional builder.

Hi Chantal and Jason, Now that we have moved back and settled in to our house, Rose and I thought we should put in writing how pleased we are with our decision to engage you and your company for our rebuild/renovation. Put simply, you have managed to exceed our expectations in all areas, from organising approvals, to design ideas and material selection through to the high quality of workmanship from all trades. As you know, our renovation was not planned and occurred under very trying circumstances. You took a lot of the stress out of a process which we were dreading, and have managed to not only bring back the character of a house which had definitely seen better days, but also sympathetically add those modern touches which make it more livable and comfortable. You have managed to achieve a harmonious blend of traditional and modern which so many renovations try to, yet don’t quite pull off. We appreciate your honesty, professionalism and the ease of dealing with you. We have already recommended your services to a number of people, and will continue to do so. We look forward to engaging with you again when we are looking at our planned next stages. Kind regards Laurie Shaw

Urban Scene Construction made it so easy for us to achieve our vision for our renovated home. They were great to work with, listened to what we wanted and offered good advice on the best way to get things done. They were always available to answer our questions. Nothing was too much trouble and their customer service is excellent. Professional every step of the way from their quote, to construction, to billing, we were always fully informed on the progress of our renovation. Their knowledge of the industry, the design trends, compliance and regulation is impressive. We have engaged Urban Scene Construction on 3 separate occasions to complete home renovations for us. There is simply no one else we would trust to deliver an outstanding finished product, at a fair price, in the agreed timeframe.

We chose Urban Scene to extend the front section of our house. We would recommend Urban scene to carry out any renovation or new works, the level of professionalism was second to none. Really great communication skills and prompt through all aspects of the job. All employees of Urban Scene and their sub trades are respectful and well presented. Overall 10/10 !!

Highly recommend. Urban Scene were a pleasure to work with

We were recommended to Urban Scene Construction by friends and after seeing the work they did for them we knew we would get a quality product. Jason and Chantal are easy to talk to, really want to know what you are trying to achieve with your renovation and take to time to offer options. Chantal spent a lot of time helping us with selection of products and building materials, being a really good sounding board, and providing relevant and useful feedback. Not to mention keeping us abreast of expenditure and finances. We knew every step of the way what was being done and spent. Jason has a fantastic problem solving mind, identified possible issues and provided practical solutions. His suggestions were spot on, the standard of his workmanship is excellent and we now have a beautiful, liveable home, which we know will last.

Highly recommend Urban Scene Constructions! I engaged Jason and Chantal from Urban Scene to renovate my Queenslander, they were absolutely brilliant with their innovative ideas whilst still keeping with the Classic Queenslander Charm. I couldn't be happier!

Someone told us when looking for a builder it's important you get along as you spend so much time with them. We're so pleased we chose Jason and Chantal at Urban Scene Construction to do our renovation as they were so easy to work with. From our initial enquiry & meeting, right through to the completion of our extensive home renovation, Jason and Chantal were extremely professional and very responsive. They're a genuine, honest, hardworking and organised team both with a great eye for detail and high standards in whatever they do. Whether it be Jason's high quality workmanship and solution based problem solving on the building side of things or helpful design suggestions & ideas from Chantal whilst keeping us informed along the way, guiding us through the mountains of paperwork needed and keeping us abreast of the finance side of things. They both worked tirelessly to achieve a quality transformation of our tired old looking home into a modern style functional beauty that we can enjoy for many years to come. We have no hesitation in recommending them to anyone. 

I had a vision for my old bathroom... Chantal, Jason and the team made my vision a reality.

We recently (in July 2020) engaged Urban Scene to renovate our laundry which was over 20 years old. The finished job was  an absolutely amazing finish and an incredible transformation. From the very start of the process in getting the quote to start of the build, Jason and Chantal were highly professional in all aspects of the work we were undertaking. During the process Chantal always kept us updated on which trade was to be coming in on certain days and what time they would be there, and this was consistent throughout the build. From the start nothing was an issue for Jason to achieve no matter what we threw at him. Both Jason and Chantal were fantastic to work with and if you are thinking of renovating I would highly recommend Urban Scene Construction to anybody and we are more than happy with our finished product. Thanks Jason and Chantal you both do an amazing job and also are just wonderful people. Thanks again its been a pleasure!

We are pleased to be able to provide a testimonial for Urban Scene Construction. Earlier this year we commissioned Urban Scene to build-in underneath our Coorparoo Queenslander. Urban Scene’s price was competitive and we had a sense they were competent. We were novice renovators, and hence we were heavily reliant on Urban Scene for advice on the structural, design and finishing aspects. Without hesitation we are able to say that Urban Scene exceeded our expectations in all aspects. The quality of Urban Scene’s works have added significant value to our premises and our lifestyle. We are pleased to recommend Urban Scene for their design advice, product knowledge and workmanship. The administrative aspects of the project were flawless. We will engage Urban Scene for any future works we perform. Thank you very much Jason and Chantal.
 

5 Stars *****  I'm an independant freelance photographer and take photos of some of the completed jobs for Urban Scene Construction for marketing purposes. I do get to talk "first hand" to some of the customers with completed jobs. They are always singing praises of Urban Scene Construction.  The details and the workmanship of the jobs are on point.  Highly recommended.

We have used Urban Scene Constructions on three separate occasions and have always been happy with the quality of their work, their attention to detail and their service. As our home is circa 1960 and built on a steep hill, many builders did not want to even quote our jobs once they understood the scale of the renovations. In 2013 we gutted and modernised our post-war home.

The renovation included adding an ensuite and walk in robe, renovating the kitchen, laundry and main bathroom, re-wiring the house and relocating the plumbing. We also added retaining walls and drainage. It was a huge job and of the 4 quotes we obtained Urban Scene’s was by far the most detailed. We used them again in 2014 to replace our balcony and build our deck. More recently we contracted Urban Scene in 2018 to build our carport which again included substantial retaining work.

Jason has provided exceptional workmanship on all our jobs. One major plus for Urban Scene is having Chantal project manage the jobs, she was always contactable both during and after the builds and responds quickly to any queries. We would definitely recommend Jason and Chantal for anyone looking to build/renovate.

We recently completed our extension at Booligal St in February 2012. The project involved 2 additional bedrooms, relocating the entry to our house and creating internal stairs. We engaged and selected Urban Scene Construction to complete our extension because of the following reasons: 1. Jason made an appointment to discuss the extension and attended when he said he would. – Reliability.  2. The discussion was very open and informative with Jason providing additional suggestions and ideas of what could be supplied. – Excellent communication.  3. Jason provided the quote within a timely manner and was very open to changes and additions. – Honesty. Once the extension commenced, Jason provided us updates throughout the course of the works, open to changes and able to provide quotes so there were no additional “surprises”. The quality of workmanship delivered and the materials used were of a high standard, with Jason ensuring we were happy with the work that was completed that day or week. The things that made this a quality experience were the communication, commitment and honesty provided by Jason and Chantal. We are very happy with our end product and would highly recommend Urban Scene to any person looking to complete building works.
 

We engaged Urban Scene Construction to build a second storey extension to our family home and redesign our living space downstairs.  They did a fantastic job and transformed our house into a beautiful new home.  Jason and Chantal were very helpful throughout the process and their workmanship cannot be faulted.  We highly recommend them to anyone wanting a positive building experience.

We were recommended to Urban Scene Construction by friends and after seeing the work they did for them we knew we would get a quality product. Jason and Chantal are easy to talk to, really want to know what you are trying to achieve with your renovation and take to time to offer options. Chantal spent a lot of time helping us with selection of products and building materials, being a really good sounding board, and providing relevant and useful feedback. Not to mention keeping us abreast of expenditure and finances. We knew every step of the way what was being done and spent. Jason has a fantastic problem solving mind, identified possible issues and provided practical solutions. His suggestions were spot on, the standard of his workmanship is excellent and we now have a beautiful, liveable home, which we know will last.

Chantal and Jason, As a teacher I usually only hear from parents when something is going wrong. Good feedback is rare. With that in mind, I wanted to let you know how happy I am with the progress of our renovations. I am really, really, really overjoyed. Jason,  you have taken my vision and made it a reality. I love what you have done and the manner in which you get things done. I appreciate your warm and approachable nature and your ability to translate what is in my head into tangible objects. Chantal, your ability to coordinate all the comings and goings of tradesmen leaves me astounded. It’s a well-oiled operation and has made our lives easier. Thank you to you both. Our house is taking form and I can’t wait to enjoy the new spaces created. Have a great evening!